Privacy policy


APPLICABLE starting on April 8th 2024


  1. The company HIOOSH, a simplified joint stock company, with its registered office 121 avenue Emile Zola, 75015 Paris, registered in the Trade and Companies Register of Paris under number 985 330 091, (hereinafter “HIOOSH”) has developed a service (hereinafter the “Application”) consisting of a platform for connecting people. Users include any person wishing to be connected with other single people and use the services on the HIOOSH Site (hereinafter the “User(s)”).
    To access the HIOOSH Platform and use the HIOOSH services, the User must create an Account according to the terms specified in the Terms and Conditions of Use (hereinafter the “T&Cs”).
  2. This personal data processing policy (hereinafter the “Privacy Policy”) details HIOOSH’s policy regarding the collection and processing of personal data.
  3. HIOOSH defines the purposes and means of the processing implemented within the framework of the use of the Application and HIOOSH services and acts as data controller. HIOOSH has appointed a Data Protection Officer which can be contacted by email at the following address: [email protected] or by post at the following address: 121 avenue Emile Zola, 75015 Paris.
  4. HIOOSH undertakes to take all necessary precautions with regard to the nature of the data, and the risks presented by the processing, to preserve the security of personal data and, in particular, to prevent them from being distorted, damaged or prevent an unauthorized third party to have access to it.
  5. The Privacy Policy applies to all data and information that the User transmits to HIOOSH in any way whatsoever or collected by it, in particular by browsing the Site, on the HIOOSH Application and/or by using the HIOOSH Services, when opening an Account, taking out a subscription, etc. The Privacy Policy does not apply to data processing carried out by third parties, including those possibly carried out by third parties mentioned on the HIOOSH Application and on the Site.
  6. The User is required to read and accept the Privacy Policy before using the HIOOSH Application.
    For this purpose, the Privacy Policy is available to the User and is directly searchable and accessible at any time at the address:
    If the User disagrees with the terms of the Privacy Policy, he is not authorized to use the Application, take out a subscription, use and benefit from the HIOOSH Services offered via the Application.
    If the User has any questions or concerns regarding this Privacy Policy, the User may contact HIOOSH at the following address [email protected].


  1. HIOOSH collects data:
    • when creating the User account, and/or
    • when connecting the User to the Application or the HIOOSH Platform and to the User account, and/or
    • when using the Application, the Site, the HIOOSH Platform and the HIOOSH Services, and/or
    • when taking out a subscription, and/or
    • when purchasing an additional Product, and/or
    • via contact forms, and/or
    • when the User completes the sections concerning their personal information.
  2. The data collected by HIOOSH as data controller includes personal data and, in particular:
    • civility,
    • name,
    • first name,
    • mail address,
    • address,
    • billing address,
    • Credit card number,
    • age,
    • phone,
    • photo,
    • size,
    • weight,
    • smoker,
    • advance directives,
    • all information, data or content provided or generated by the User when using the Site (e.g. IP address, connection data and navigation data, order history), the implementation of any online form, in particular that of the support contact.
      In the event that the User provides the contact details and personal data of a third party as part of a form sent to HIOOSH, for the creation of his Network for example, the User guarantees HIOOSH (i) that this third party is informed that the User has communicated to HIOOSH the data concerning him, (ii) having communicated to this third party the Privacy Policy and (iii) that he has accepted such
      communication as well as the Privacy Policy.
  3. These data are subject to automated processing and are recorded in the HIOOSH information system and database.
    In the absence of collection and processing of these personal data and/or the refusal to consent to this processing and/or the exercise of the rights referred to below, prevents the proper achievement by HIOOSH of the purposes referred to in article 6 of the Privacy Policy and may de facto make it impossible for HIOOSH to provide the requested service and make the Application, the Site, the HIOOSH Platform and, therefore, the HIOOSH Services inaccessible.
  4. By communicating this information and personal data to HIOOSH, the User expressly accepts that these personal data are collected, recorded, used and subject to computer processing, under the conditions defined below. The processing is subject to European Regulation 2016/679 of the
    European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the “GDPR”) as well as the law of January 6, 1978 known as “Informatics and freedom” as amended by the law of June 20, 2018.
    No data whatsoever can be sent to HIOOSH without the User first accepting the Privacy Policy.


The User’s personal data is collected and processed by HIOOSH in regard to:

  • the contract: the processing of personal data is necessary for the creation of the Account and the execution of the subscription taken out for the use of the HIOOSH Services by the User and to allow HIOOSH to execute the HIOOSH Services;
  • consent: the User expressly accepts the processing of their personal data by clicking on the confirmation box provided for this purpose;
  • the legitimate interest of HIOOSH: to enable HIOOSH to guarantee the security of the Application, the Network, information and the HIOOSH Platform and for fraud prevention purposes and for internal administrative management purposes;
  • a legal obligation: to respond to requests from supervisory authorities.
    The User can delete their Account or cancel their subscription and withdraw their consent at any time (i) by going to his Account and clicking on the “delete my account” button. All personal data transmitted by the User as part of the creation and use of their Account will then be deleted. HIOOSH will only retain the User’s personal data as long as there are outstanding items (unpaid invoices, disputes, disputes, etc.).


  1. Personal data is intended for HIOOSH, as well as for the Host, and for the purposes of payment of the subscription purchased.
  2. The personal data collected may only be shared, sold, rented or disclosed to third party companies and for purposes other than those described in the Privacy Policy with the consent of the User.
  3. HIOOSH may, however, transmit the personal data collected in cases where their communication is required by law or government authorities.


Subject to the User’s consent, the personal data collected may be processed by recipients located in countries outside the European Union which have a lower level of data protection than in the European Union.

In this case, HIOOSH will take the necessary measures to ensure the confidentiality and security of personal data and will supervise the transfers in accordance with the regulations in force.


The collection and processing of personal data is necessary for the purposes of enabling:

  • the creation and management of the User Account;
  • subscription, management and processing of the subscription;
  • access and use of the HIOOSH Platform;
  • personalization of the User experience, management of the operation and optimization of the HIOOSH Platform;
  • to contact the User;
  • to respond to any questions/complaints from the User;
  • access to the HIOOSH Platform and personal information;
  • analysis of traffic on the HIOOSH Platform and monitoring of User activity on the HIOOSH Platform in order to ensure that they do not carry out acts likely to infringe the T&Cs and the Privacy Policy ;
  • the development of statistics;
  • prevention and detection of fraud, malware and management of security incidents;
  • commercial prospecting, namely allowing the sending of information in particular commercial information from HIOOSH, such as newsletters, new offers, or news.


Subject to a specific legal or regulatory obligation imposing a longer retention period, the personal data collected will be stored for the following period:

  • the data collected during the creation, processing and management of a User account will be kept for a period not exceeding two (2) years after the date of the last purchase and/or exchange and/or inactivity on this User account ;
  • the data collected for the processing of the Account, the Subscription and the Services will be kept for the entire duration of the management of the Account and as long as there are outstanding items (unpaid invoices, disputes, disputes, etc.);
  • the data collected to be able to send information and commercial and promotional offers from HIOOSH (e-mail, telephone and postal address if applicable) will be kept for a period not exceeding two (2) years after the date of the last purchase and/or or exchange and/or last response to a
  • the data collected on the HIOOSH Platform kept for the period during which the User uses the HIOOSH Services, provided that they are not deleted from the HIOOSH Application by the User under the conditions provided for in article 3 of the Privacy Policy.


In accordance with articles 15 to 22 of the GDPR, the User has the following rights for personal data concerning them :

  • permission to access ;
  • right of rectification and erasure;
  • right to restriction of processing;
  • right to data portability;
  • right of opposition;
  • right not to be subject to a decision based exclusively on automated processing;
  • right to define directives relating to the fate of their personal data after their death;
  • right to withdraw consent to the processing of personal data, without affecting the lawfulness of processing based on consent given before its withdrawal; And
  • right to lodge a complaint with a supervisory authority in France: the Commission Nationale de l’Informatique et des Libertés (“CNIL”).

The User may exercise each of these rights at any time by simple written request to HIOOSH, at the email address: [email protected] or at the postal address 121 avenue Emile Zola accompanied by any means allowing proof of his identity and indicating his name, first name and email address. HIOOSH may, at any time, request additional information in order to confirm its identity. The User may, in any case, object, without reason, to their personal data being used for commercial prospecting purposes.


A tracer file (cookie) is a file of limited size, sent by the internet server to the browser located on the hard drive of the User’s computer. A cookie is a tracer placed on the User’s terminal which is used to record information relating to their navigation on the Site (pages consulted, date and time of consultation, etc.). You are informed that during your visits to the Site tracking files (cookies) may be installed. The scripts placing cookies on the Site include:

  • “_ga” (Google Analytics): this Google Analytics Analytics cookie allows HIOOSH to analyze the uses of its prospects on its various services.
  • “_gid”: This cookie is used by Google Universal Analytics to record a unique identifier in order to generate statistical data on how the User uses the Site.

These tracer files are installed on your browser because they are:

  • strictly necessary for the proper functioning of the Site; Or
  • authorized by the User.

The User is invited to express their preferences in the pop-up window during their first visit. Continuing to browse the Site, on a page other than the one through which you arrived on said Site, constitutes agreement to the placement of cookies on your terminal.

Cookies requiring consent are used to:

  • his recognition and those of his preferences.
  • the improvement, personalization and analysis of their journey and navigation on the Site and improve their subsequent uses of the Site.
  • No advertising or commercial reminder cookies are installed.

The User can oppose the recording of cookies, even those for which they have previously given their consent and change their browser settings by clicking on the link relating to cookie settings. However, in this case, HIOOSH cannot guarantee the proper functioning of all the functionalities of its sites.

In any case, the User can at any time delete all cookies installed on his browser, even those not requiring his consent, at the risk of making the sites unusable.

The duration of retention of cookies on your browser is a maximum of twelve (12) months from your initial consent, tacit or express.

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